Our Service Commitment

Our commitment


LRI are committed to dealing with support queries as quickly and efficiently as possible. All support requests in the first instance should be sent via email to: support@lri.co.uk

Our response times are listed below. All times refer to UK business hours which are Monday to Friday 09:00 to 17:00.

(Please note that there will be no service available on UK Bank Holidays or UK weekends).

Support levels are in 3 categories:














These are target response times and timings may increase depending on the size and nature of the problem.