LRI are committed to dealing with support queries as quickly and efficiently as possible. All support requests in the first instance should be sent via email to: firstname.lastname@example.org
Our response times are listed below. All times refer to UK business hours which are Monday to Friday 09:00 to 17:00.
(Please note that there will be no service available on UK Bank Holidays or UK weekends).
Support levels are in 3 categories:
These are target response times and timings may increase depending on the size and nature of the problem.